Can you give me a new password?

I've tried to change my password by clicking on the Request New Password Link but it doesn't seem to be working. Can you give me a new password?

No, we can't give you new passwords.  

There are several options to check.

Option 1

Check-in spam. Sometimes these emails get sent to spam. Make sure to white label our emails to ensure that they get delivered to your inbox. 

Option 2

Wait a bit. Sometimes email providers are slow in delivering emails to your inbox. 

Option 3

If you made a mistake with your email address - the email is never going to get to you. Make a second reset request and check carefully the address that you entered.  We do not tell you if the address you entered is a part of BoardSpace because that would be providing too much information to hackers who have bad intentions towards BoardSpace.  We tell you what address the reset request is sent to but not if the address is valid in our system.  

Lastly, sometimes your service provider blocks our emails so if after trying the above, let us know and we can track down and see if your service provider is doing the blocking.